Reference

Your Privacy Policy, Clear and Direct

This page explains how we handle account data, cookie settings, and device logs when you open Live Roulette, Aviator, or slots on Android, iPhone, or desktop.

Account dataCookie settingsDevice logsLocal law

Explore lobby Read FAQ

What This Privacy Policy Covers

aktifqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers the data we handle when you create an account, log in from a new device, contact us, or move through the wallet area. We use only the details needed to verify access, keep sessions stable, and match payment references from DANA, OVO,

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GoPay, or QRIS when you ask us to check a record. Cookies help remember language choice, login state, and the page you left from on Chrome, Safari, and mobile browsers. We keep records for security, dispute handling, tax duties, and other legal duties, then remove or
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anonymise what is no longer needed. If local law changes what can be stored, shared, or erased in your region, that rule comes first. You can request correction, export, or deletion through your account area or by contacting our team with the same details used on
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the account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

How To Reach Our Policy Team

When you want a privacy answer, we keep the contact path simple: WhatsApp, email, and the helpdesk form.

RECORD SAFEGUARDS

How We Handle Your Records

We treat privacy as part of account control, not a side note. That means we keep only the details needed to match your login, process DANA, OVO, GoPay, and QRIS references, remember…

Data Use

We use account name, contact details, and device logs to check access, prevent duplicate records, and answer your request. We do not use those details for unrelated purposes or extra profiling.

Cookies

Cookies remember your login state, language choice, and session path on Chrome, Safari, and mobile browsers. You can clear them in browser settings whenever you want a fresh session.

Security

Password checks and session timeouts help protect private records. If a login comes from a new device, we may ask for a matching account detail before changing sensitive fields.

Retention

Support chats, transaction references, and verification notes stay only as long as needed for account work, dispute handling, tax duties, or legal requests. After that, we delete or anonymise them.

Request Changes

If you want correction, export, or deletion, send the request through WhatsApp, email, or the form. We review the same account and contact details you used to create the record.

Contact Window

For privacy matters, our team responds in English for Indonesian readers and works every day from 08:00-22:00 WIB. That gives you a clear window for follow-up on the same day.

Common Privacy Questions About Your Data

Most privacy questions are about what we store, how long we keep it, and how you can ask for a correction. We answer through WhatsApp, email, or the form, and we keep the process aligned with local law. The same policy applies whether you open the lobby on Android, iPhone, or desktop, and cookie handling follows the browser you use.

We collect the details you submit, your contact path, device type, and session logs so we can verify access and keep your account record aligned across Android, iPhone, and desktop.

Yes. Cookies remember your login state, language choice, and a few session settings on Chrome, Safari, and other common browsers. You can clear them in browser settings whenever you want a new session.

We keep records only as long as needed for account checks, dispute handling, tax duties, or legal requests. After that, we delete or anonymise what is no longer required.

Yes. Send the correction request through WhatsApp, email, or the form, and include the account identifier you use. We may ask for a matching login detail before we update private records.

Only staff who need it for account support, security, payments, or legal duties can access it. We do not share it for unrelated use, and we keep access logs for internal checks.

We apply the same policy text, but local law can change what we must keep, delete, or verify. If the law limits access in your region, that rule applies before any account request.

Your Privacy Policy, Clear and Direct

How To Reach Our Policy Team

How We Handle Your Records

Data Use

Cookies

Security

Retention

Request Changes

Contact Window

Common Privacy Questions About Your Data

01 What data do you collect when I open an account?

02 Do you use cookies on mobile browsers?

03 How long do you keep my data?

04 Can I ask you to change my details?

05 Who can see my private data?

06 Does this policy change by country?

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