Reference

Your Terms Before You Join

Our Terms & Conditions set the rules for opening your account, using DANA, OVO, GoPay or QRIS, and entering rooms such as Live Roulette, Aviator and Football Betting.

Account rulesDANA wallet termsQRIS payment checksLocal-law access
aktifqq Your Terms Before You Join
TERM CONTACTS

Where To Ask About Terms

Term questions should reach the right desk, not sit inside a general chat queue.

Live chat, 09:00-23:00 WIB Use live chat when you need a fast explanation of a term before opening…
WhatsApp account help Message WhatsApp for account-rule questions that need screenshots from your mobile browser.
Email for written records Email us when you want a dated answer about Terms & Conditions, data correction…
ACCOUNT CARE

Six Checks Behind Our Terms

The terms are tied to practical controls we use each day, including account matching, session checks, cookie handling and payment verification.

Account name matching

Your registered name should match the wallet record used for DANA, OVO, GoPay or QRIS. If it does not match, the terms allow us to hold the transaction until you clarify ownership.

Session security

If the same account opens from unusual devices or repeated browser changes, we may ask for confirmation before access continues. This rule protects your balance and keeps the account tied to you.

Cookie use

We use cookies to keep your session, language choice and account page flow working. The terms explain that clearing cookies may sign you out and may require a fresh login check.

Payment record handling

Payment records are used to confirm wallet activity, resolve missing QRIS credits, and verify withdrawal requests. We keep only the details needed for account handling and transaction checks under these terms.

Change requests

You can ask us to correct a phone number, email address or wallet detail when you can prove the account connection. We log the requested change and the account step used to verify it.

Retention questions

If you ask how long we keep account or wallet records, we answer based on the record type and reason. Payment disputes, security checks and term enforcement may require different storage periods.

Terms Questions You May Search

These answers focus on how the Terms & Conditions affect your account, wallet, access and support contact. They do not replace the full terms, but they help you understand the account steps we commonly check. If your question involves your own balance or payment record, contact us through chat, WhatsApp or email so we can look at the correct profile.

You accept rules covering account accuracy, wallet ownership, session security, payment checks, and access limits. You also accept that eligibility depends on local law and is available only where local law permits.

Yes. We may update wording when account flows, payment checks or security steps change. The newer version is placed on this page, and continued account use means the updated terms apply.

The terms allow payment checks to confirm the wallet belongs to you and matches your account details. This helps us resolve missing credits, withdrawal questions, and name differences before funds move.

Contact support and ask for a correction before making further wallet requests. We may ask for your username, registered phone number, and a matching payment record to confirm the change under the terms.

Yes. The same account terms cover game-category access, session behaviour, transaction records and account use across those rooms. Specific room rules may also appear inside the lobby before you enter.

Yes. Send the request through live chat, WhatsApp or email, then confirm your username and registered contact. We will explain the account step, data field, and term basis used for handling it.

Use email when you need a written record, especially for wallet ownership, access pauses or correction requests. Include your username, contact number, payment rail involved, and the date the issue happened.